FAQ — Frequently Asked Questions

🦩 FAQ — Your Questions, Our Answers

Clear, direct, no fluff. Just like our clothes.

📦 Order & Delivery

When will my order arrive?

Every PPSITÕ item is produced only after your order — fresh, individual, no stock. This takes some time, but it's intentional.

  • Production: 3–7 business days
  • Delivery: 2–4 business days within Germany (DHL)
  • Total: approx. 5–11 business days

As soon as your package is on its way, you will receive an email with your DHL tracking number.

Can I track my order?

Yes. After shipping, you will automatically receive a DHL tracking number via email. You can track your package live at dhl.de.

Do you also ship internationally?

Yes — we ship throughout the EU and beyond.

  • Austria, Switzerland: 4–8 business days (after production)
  • Rest of EU: 7–12 business days (after production)

The exact shipping costs will be displayed at checkout.

What payment methods do you accept?

PayPal, credit card, Apple Pay, Google Pay, ShopPay, and Klarna. All secure, all SSL-encrypted.

👕 Products & Sizes

What size should I choose?

Our pieces are designed in a streetwear style. If you want the oversized look — and you do — go up one size. The exact size chart can be found on each product page.

How do I properly wash my PPSITÕ clothes?

So that colors and print look like new for a long time:

  • Delicate wash cycle at max. 30°C
  • Always wash inside out
  • Do not tumble dry
  • Do not iron directly on the print

What printing technique do you use?

We use DTG and DTF printing (Direct-to-Garment / Direct-to-Film) — this means sharp colors, precise details, and a print that lasts. No cheap screen printing, no iron-on transfer.

Is Print-on-Demand sustainable?

Yes — and that is one of our core principles. Every piece is produced only when you order it. No overstock, no wasted resources, no unsold dead stock. Limited by design.

🔄 Returns & Exchanges

Can I return or exchange?

You have a 14-day right of withdrawal from receipt of your goods. Just write to us at return@papasito.net — we'll take care of it.

Important: Since each item is produced to order, we cannot accept returns of personalized or custom-made products.

My item is defective or incorrect — now what?

Contact us immediately: support@papasito.net. Preferably with a photo. We will resolve it quickly and easily — promised.

🌍 PPSITÕ & the Brand

Do you have a physical store?

Not yet — but we are at pop-ups and events. Follow us on TikTok so you don't miss anything: @ppsito.com

When is the next drop?

We don't talk about drops before they happen. But those who follow will be the first to know: @ppsito.com 🦩

💬 Still have a question?

No problem — write to us via the contact page or directly at kontakt@papasito.net. We will respond within 24–48 hours.